RETURNS & REFUND POLICY
Social Season Collective does not offer refunds or exchanges on any custom printed product unless there is a definable defect, meaning one of the following:
The product is visibly defective (there are major inconsistencies affecting over 30% of the print or construction of the garment).
Specs or measurements are not matched within a 20% margin when specified.
A hard deadline is missed (meaning that a deadline was established prior to the order being placed and both parties were in agreement on the delivery date).
If one of these three occurs, an exchange or a discount on the order will be proposed. If that doesn't work, a refund is justified, but a reprint will be initially proposed. Refunds will only be issued to the method of payment that the order was placed with.
Customer-Supplied Garments
In the case where a client is providing their own garments, we cannot be held liable for any damages to those garments from prints or misprints. However, we will hold liability for the printing.
Shipping Delays
In the case where the postal service is the cause of a delivery being delayed beyond a hard deadline, Social Season Collective does not assume liability for the product but will be willing to refund the shipping.
Local Pickup
Orders selected for local pickup must be collected within 14 days of notification that the order is ready, unless other arrangements are made.
Deposits
Social Season Collective reserves the right to require that customers pay at least 50% upfront. Once a deposit is placed, Social Season Collective is not responsible or required to provide a refund on any orders that have begun.
Any order placed on our site will be subject to the above terms regarding our refund policy.
Contact Us
If you require any clarification on any of these policies, please contact us:
Social Season Collective